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How we keep your account and information safe

When you open an account at pksjitu, your personal data—deposit history, payment methods like DANA, OVO, GoPay and QRIS, and login credentials—stays protected by our encryption and access…

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pksjitu How we keep your account and information safe
REACH OUR PRIVACY TEAM

Contact us about your data

Team online

Email Support

Send a data request or privacy question to [email protected]. Our team replies within 24 hours on weekdays with details about what we hold and how to request corrections or deletion.

Live Chat

Open your account and tap the Help icon in the lobby. Chat with our support agent Monday to Friday, 09:00–21:00 Indonesia time (UTC+7). They can walk you through privacy settings and data access requests.

Account Settings

Go to Settings > Privacy in your pksjitu lobby to review what personal data we've collected, download your deposit and payout history, and update your contact preferences at any time.

SECURITY & TRANSPARENCY

How we handle data, cookies and account access

Encryption in Transit

All data sent between your device and our servers—including DANA, OVO, GoPay and QRIS payments—is encrypted using TLS 1.2 or higher. Your password is hashed and never stored in plain text.

Cookie Use

We place session cookies on your device to keep you logged in and remember your lobby preferences. Tracking cookies help us see which games you open most, so we can show you relevant promotions. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep your deposit, withdrawal and gameplay records for 7 years after your last transaction to comply with financial records rules in Indonesia. You can request account deletion after 12 months of inactivity, where local law permits.

Access & Correction

You have the right to see what personal data we hold about you. Email [email protected] with your account username, and we'll send a full data export within 10 business days. You can correct or update any information directly in your Settings.

Third-Party Processors

Payment processors like Midtrans (for QRIS and bank transfers) and communications partners receive only the minimum data needed to complete transactions or send support replies. They're bound by our data-protection agreements.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or a bank account, we verify your identity by checking the account name and recent deposit history. This protects you from fraud and ensures funds reach your correct wallet.

Privacy questions from pksjitu players

No. We never sell your email, phone or payment details to third parties. We only share data with payment processors (like Midtrans for QRIS and bank transfers) and regulatory bodies if required by law where local law permits. Marketing emails come only from pksjitu about our promotions and new games.

Yes. Email [email protected] with your account username and request a data export. We'll send you a CSV file of your account info, deposits, withdrawals, and gameplay history within 10 business days. You can also view limited data in your Settings > Privacy section anytime.

We retain all payment records for 7 years after your last transaction to meet Indonesian financial reporting rules. After that period, we delete the full payment details but may keep an anonymised record for fraud detection. You can request earlier deletion of inactive accounts after 12 months, where local law permits.

Contact our support team at [email protected] or use live chat in the lobby (Monday–Friday, 09:00–21:00 UTC+7). Provide your account username and answer security questions we ask during registration. Once verified, we'll reset your login details and help you regain access within 2 hours.

No. Our cookies only work on pksjitu.top and only record your activity within our lobby. We do not place tracking pixels on external sites. You can review or delete our cookies anytime in your browser settings without losing your account access or deposit history.

Yes, where local law permits. You can request account deletion by emailing [email protected]. We'll close your account and delete personal data (name, email, phone) within 30 days, but we keep anonymised deposit and payout records for 7 years to comply with financial law.

When you withdraw to DANA, OVO, GoPay or a bank account, we check that the receiving account name matches your registered name and review your recent deposit and gameplay history. This fraud-prevention step ensures your payout reaches the correct wallet and protects both you and pksjitu.

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