Reference

Your Rights and Our Legal Commitments

pksjitu operates under a defined legal framework that governs how we collect, store and act on your account data — access to any service depends on local law…

Jurisdiction-Dependent AccessDANA, OVO, GoPay & QRIS ComplianceData Retention PolicyAccount Security StandardsDispute Resolution Path

Explore Lobby Read FAQ

How Our Legal Terms Apply to Your Account

pksjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the conditions under which your account remains active and what obligations both you and pksjitu hold. Use of payment rails such as DANA, OVO, GoPay and QRIS constitutes acceptance of the transaction terms tied to each method — each payment processor

1
carries its own processing agreement that sits alongside ours. Where local law permits, your account is valid; where it does not, access is restricted automatically at the network level. We do not override local regulatory requirements. Any funds processed through QRIS or bank transfer are subject
2
to Indonesian financial regulations as they apply at the time of the transaction. If a conflict arises between our platform terms and a local rule, local law takes precedence.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you need to raise a legal concern, request account data, or dispute a transaction, our policy team is reachable through three direct channels. You can expect an initial response within 24 hours for most queries; complex data-removal or dispute cases are handled within 72 hours. Our team in Makassar and across Indonesia covers all time zones during business hours.

Team online

Live Chat — Policy Desk

Access the live chat window from your account dashboard at any time between 08:00 and 23:00 WIB. Our policy desk agent can raise a formal ticket on your behalf and confirm receipt in writing within the session.

Email — Legal Requests

Send data-access requests, account-closure confirmations or formal dispute notices to our legal inbox. We acknowledge every email within 24 hours and issue a case reference number so you can track the progress of your query.

Account Portal — Dispute Form

Log into your account, navigate to Settings, then select Dispute or Legal Request. The form routes directly to our compliance team and timestamps your submission — useful if you need a verifiable record of when a request was lodged.

DATA & SECURITY STANDARDS

How pksjitu Handles Your Account and Data

We apply layered security and clear retention rules to every account. Data handling, cookie scope and account access are each governed by documented internal policies, not ad-hoc decisions.

Data Collection Scope

We collect only what is needed to operate your account: login credentials, transaction records via DANA, OVO, GoPay or QRIS, and session logs. We do not sell or rent personal data to third parties under any circumstance.

Cookie Policy

Our site uses functional cookies to keep your session active and analytics cookies to understand page performance. You can adjust cookie preferences at any time through the cookie banner or your browser settings without losing account access.

Account Security Measures

All account passwords are hashed using industry-standard encryption. Two-step verification is available under Settings and we strongly encourage you to activate it — especially if you use GoPay or DANA for frequent deposits.

Data Retention Period

Transaction and account records are retained for a minimum of five years in line with Indonesian financial regulations. After account closure, non-transactional personal data is deleted within 90 days unless a legal hold applies.

Who to Contact for Data Changes

To request corrections, exports or deletions of your personal data, use the Dispute Form in your account portal or email our legal inbox. We will confirm receipt and act within the 72-hour window for data-related matters.

How to Request Account Closure

Account closure requests must be submitted in writing via the Account Portal or email. Any pending balance tied to OVO, QRIS or bank transfer must be withdrawn before closure is finalised — our team walks you through each step.

Common Legal Questions About Your pksjitu Account

The questions below address what Indonesian account holders ask us most often about their legal rights, data access, account status and how our policies apply where local law permits. If your question is not covered here, the legal contact paths above connect you directly to our compliance team.

Yes. Access to any feature on our platform depends on local law in your area. Where local law permits, your account functions fully; where it does not, access is restricted at the network level and we notify you through your registered email.

We store your login credentials, transaction history — including deposits via DANA, OVO, GoPay and QRIS — session timestamps and any correspondence with our support team. We do not store payment card numbers or full bank account details.

Transaction records are held for a minimum of five years to meet Indonesian financial regulations. Non-transactional personal data is deleted within 90 days of account closure, unless a regulatory hold requires us to keep it longer.

Yes. Submit a data-export request through the Dispute Form in your account portal or email our legal inbox. We acknowledge requests within 24 hours and deliver the export file within 72 hours of identity verification being confirmed.

Go to Settings in your account, select Dispute or Legal Request and fill in the transaction reference number. Our compliance team reviews DANA and QRIS disputes within 72 hours and contacts you via your registered email with an outcome and any next steps.

Any remaining balance must be withdrawn before account closure is finalised. We support withdrawals via OVO, GoPay, QRIS and bank transfer. Our support team confirms the available withdrawal path based on your most recent deposit method.

Submit a written deletion request through the Account Portal or our legal email address. We confirm receipt within 24 hours and complete the deletion — covering profile data, preferences and communications — within 90 days of your account being closed.

Your Rights and Our Legal Commitments

Reach Us on Any Legal or Policy Matter

Live Chat — Policy Desk

Email — Legal Requests

Account Portal — Dispute Form

How pksjitu Handles Your Account and Data

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Period

Who to Contact for Data Changes

How to Request Account Closure

Common Legal Questions About Your pksjitu Account

01 Does Indonesian law affect my ability to access pksjitu?

02 What personal data does pksjitu store about my account?

03 How long do you keep my account and transaction records?

04 Can I request a copy of the data pksjitu holds on me?

05 How do I dispute a transaction processed through DANA or QRIS?

06 What happens to my balance if my account is closed?

07 How do I ask pksjitu to delete my personal data?

Related Pages